Complaints Handling Agent

Automated system for receiving, categorizing, and routing citizen complaints to appropriate departments with real-time tracking and resolution monitoring.

Complaints Agent

🟢 Online - Ready to handle complaints 24/7

📢 Welcome to Complaints Agent! I can help you file complaints, track status, escalate issues, and provide resolution updates. How can I assist you today?

Just now

Check status of complaint #COMP-2025-001234

11:30 AM

✅ Complaint Status: RESOLVED

  • 📋 ID: #COMP-2025-001234
  • 🏢 Department: Municipal Services
  • ⏱️ Resolution Time: 3 hours
  • ✅ Resolution: Service request approved and scheduled for tomorrow

Your satisfaction is important to us! Rate this resolution

14:30 PM
Quick Actions

Complaint Filing

Quick and easy submission

Real-time Tracking

Live status updates

SMS Notifications

Automatic status alerts

Resolution Reports

Detailed outcome summaries

Performance Metrics

Our Complaints Handling Agent efficiently manages citizen feedback with exceptional resolution rates and customer satisfaction.

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Resolution Rate

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Avg. Resolution Time

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Satisfaction

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Efficiency Gain

Monthly Complaint Resolution Trends

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Agent Workflow

Understand how the Complaints & Feedback Agent processes citizen complaints

Complaints Agent Workflow
Workflow
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